Steps to your SuisseID
Confirm your e-mail address now
The order was not successful. Your card has not been charged. Please try again.
No. A voucher for a Yellow Identification is now included in the purchase price of a SuisseID. Present the voucher at when you visit an identity checkpoint and the identification will be performed free of charge.
Your application for a SuisseID is carefully checked so this takes at least 48 hours – and with great demand up to five working days. If this period has already elapsed, please contact our customer service department. Please note that you will receive two letters: the first contains your SuisseID, the second your TIN/PUK sheet (generally one day later).
The Swiss Federal Act on Electronic Signatures (ZertES) does not allow this. A certified trade register excerpt is mandatory.
No, please obtain a valid identity document first.
No, the Swiss Federal Act on Electronic Signatures (ZertES) stipulates that you must choose your own password (PIN) which is different from the initialisation password (TIN). After the change, the initialisation password (TIN) cannot and must not be used ever again.
You need the TIN to initialize your SuisseID. With the help of the PUK you can block/revoke your SuisseID in the event of loss or theft in order to prevent misuse. With the PUK you can also unblock a blocked authentication certificate. Therefore please keep the TIN/PUK sheet in a safe place.
If the initialization is interrupted when loading, you will receive a new verification e-mail. Click on the link contained in the e-mail and confirm the information which is displayed. Restart the SuisseID Assistant and repeat the initialization, and here only the previously set password (PIN) must be entered now. Then click on «Execute».
Administrator rights are required for the SuisseID Assistant.
Uninstall the SuisseID Assistant and restart the computer. Install the SuisseID Assistant again. If the problem persists, please contact our customer service department.