SuisseID Digital passport and signature

Steps to your SuisseID

My name is changing. What do I need to do?

According to the Swiss Federal Act on Electronic Signatures (ZertES), with name changes you are obliged to block/revoke your SuisseID because the certificate content is no longer correct. It is necessary to purchase a new SuisseID for a certificate request with your new name. A new proof of identity on the basis of a new identity card is also obligatory.

I am moving. What happens with my SuisseID?

SuisseID contains no address information. It is therefore still entirely valid.

I am changing my e-mail address. What can I do?

If you are no longer in possession of the e-mail address indicated in SuisseID, you are obliged to block/revoke your SuisseID according to the Swiss Federal Act on Electronic Signatures (ZertES). Please purchase a new SuisseID with the new e-mail address.

I have forgotten my password (PIN). What can I do?

The Swiss Federal Act on Electronic Signatures (ZertES) does not allow the password (PIN) to be reset for a qualified signature certificate. But the SuisseIDs are equipped with a PUK which enables the authentication certificate to be reset.

Can I change the password (PIN) I selected?

Yes – to do this, open the SuisseID Assistant and in the menu «Actions» select the function «Change PIN / password».

Can several computers use the same SuisseID?

Yes – but you cannot work on several computers with the same SuisseID at the same time.

With which operating systems and browsers is SuisseID compatible?

You will find an overview under System Requirements. All known and common browsers are supported.

I cannot log in via Safari, I also no longer have the option of choosing the authentication certificate.

This is a characteristic of Safari. In the first connection attempt with your SuisseID, Safari offers you a choice of certificates which are on your SuisseID. If the user does not choose the authentication certificate, the connection fails.Unfortunately this choice is also stored in Safari for future connections. There is also the issue that the wrong certificate is chosen by default, i.e. when the user simply clicks on OK.

  • To solve this problem, the stored selection must be deleted from Safari. Here the concerned «certificate preference» stored in the «Keychain Access» has to be deleted:
  • Open «Keychain Access»
  • Delete the preference which contains the link idp.suisseid-idp.ch
  • Reconnect and select the authentication certificate.

This procedure is described in detail on the Apple Website.

Why is the signature declared invalid in Adobe?

The problem is because in Adobe versions 9, 10 and 11 the validity of the signature is not necessarily verified automatically. Adobe also has to be able to access the Windows Certificate Store. To ensure this is possible, configure Adobe as follows:

Adobe versions 9 and 10: Go to «Edit/Preferences/Security/Advanced Preferences». Select the tab «Windows Integration». The configuration has to be selected as described below. Also check that under «Edit/Preferences/Security» the box «Verify signatures when the document is opened» is selected.

Adobe 9 10 Sign EN

Adobe version 11: In this version the setting for signatures is listed separately and not under «Security». This is how you configure version 11 correctly:

Adobe 11 Sign EN

What is the difference between certifying and signing in Adobe?

The purpose is different when it is a matter of certifying or providing a qualified signature: If you certify a PDF document in Adobe, this means that you agree to the contents of this document. At the same time, you allow the document to be amended within a certain scope. If other changes are applied which you have not authorised, the document loses the certification. This means, for example, that you can create forms and limit the entries in these forms. A PDF with a qualified signature can no longer be changed after the signature. The qualified signature guarantees that a document has not been changed after the signature.

How can I sign in Adobe DC?

Following the most recent update of Adobe DC (15.016.20039), the signature with SuisseID is no longer possible. This is due to the fact that the configurations of your Adobe DC application before the automatic update were not stored by the Adobe DC update.

Here are the elements which need to be reconfigured to correct this problem:

1) Disable «Enhanced Security» mode by deselecting the box «Enable Protected Mode» at startup, close and restart the application

adc mode protege

2) Load the «crypto-module» dedicated to SuisseID: menu Preferences/Signatures/Digital IDs/Modules and Tokens, then attach a module. The file to be selected is «cvP11.dll» under «c:/windows/system32/»

adc cryptomodule

3) Configure the time stamp under Preferences/Signatures/Document Timestamping/+, then enter the URL http://tsa.swisssign.net

adc tsa

My SuisseID is no longer detected, is it defective?

Please check the following points:

  • Is the SuisseID Assistant installed and SuisseID initialised according to the instructions?
  • Is SuisseID in the form of a SIM card properly inserted in the carrier (USB stick or chip card)?
  • Is the USB stick plugged into a working USB slot on your computer? Try another USB slot if necessary.
  • Close the browser and remove SuisseID. Insert it again and restart the browser. Does a pop-up window appear explaining that SuisseID has been inserted?
  • Start the SuisseID Assistant: Is your data correctly displayed?
  • Check the data of your SuisseID. Is it correct?

If the problem persists, please contact our customer service department.

My Firefox Thunderbird does not recognise SuisseID. What should I do?

This can happen if Firefox Thunderbird was not installed until after the SuisseID Assistant. Uninstall the SuisseID Assistant and reinstall it. The SuisseID Assistant will carry out the corresponding configuration only if Firefox Thunderbird is already installed.

Windows 7 no longer recognises SuisseID since an update. Is the driver for the chip card reader wrong or not correctly installed?

This can happen if Firefox Thunderbird was not installed until after the SuisseID Assistant. Uninstall the SuisseID Assistant and reinstall it. The SuisseID Assistant will carry out the corresponding configuration only if Firefox Thunderbird is already installed.

In some cases it can occur that the driver used for the chip card of Windows is not correct or a wrong version was installed. Carry out the following steps to rectify the problem:

Start the Device Manager via the menu «Computer/Control Panel/System» and «Security/System». Look for the device «Smart Card Reader» and click on it once to display the menu underneath it. Then with the right mouse button click on this submenu. Select «Properties» and then the tab «Driver». Follow the next steps depending on success, from automatic installation up to manual installation.

1. Automatic installation: Click on the button «Update driver». Windows searches for the suitable driver and installs the latest version automatically. This can take several minutes. We recommend not aborting the process. As soon as the installation is complete, remove SuisseID from the computer and reinsert it. Open the SuisseID Assistant. Your SuisseID should now be detected. If this is not the case, go to step 2.

2. Install previous version: Click on the button «Roll Back Driver» if this is available (otherwise go directly to step 3).The previous driver is installed. As soon as the installation is complete, remove SuisseID from the computer and reinsert it. Open the SuisseID Assistant. Your SuisseID should now be detected. If this is not the case, repeat this step. You can repeat this step until the button «Roll Back Driver» is no longer available.

3. Manual installation: Click on «Uninstall». Select the checkbox «Delete driver software» and then «OK». Now download the suitable driver directly from the manufacturer. Under «Downloads» you will find the software which you can now save on your computer. Install this driver by starting the program «Setup.exe». As soon as the installation is complete, remove SuisseID from the computer and reinsert it. Open the SuisseID Assistant. Your SuisseID should now be detected.

Where can I find my saved passwords in Firefox, Chrome and Safari?

Firefox: Click “Firefox” in the top left corner and open the «Options». In the Options window select the «Security» button. Under «Saved Passwords» you can go to all login data stored in Firefox. Now just click «Show Passwords» to see the full saved logins.

Google Chrome: Open Chrome on your computer and, in the top right, click the icon «More» – «Settings» – «Show advanced settings». Under «Passwords and forms» click «Manage passwords». A dialogue box will appear with a list of saved passwords. In the “Saved passwords” section, select the website and click «Show». Windows and Mac: If you lock your computer with a password, you will be prompted to enter your computer password. The website password will appear.

Safari: Start Safari and open the Preferences by clicking the menu item «Safari» in the top left of the screen and then selecting «Preferences». Click the «Passwords» tab at the top. At the bottom you will now find the option «Show passwords». Select this to show the passwords. If you do not want to show all passwords at once, you can copy certain passwords by right-clicking.

SuisseID is a registered trademark of SwissSign AG.