SuisseID Digital passport and signature

Steps to your SuisseID

I have lost my SuisseID or it was stolen. What should I do?

We recommend that you immediately block/revoke your SuisseID.

My SuisseID is blocked. What can I do?

Secure login: If the password (PIN) is entered incorrectly three times, SuisseID is blocked for security reasons. You can unlock your authentication certificate.

Signature: If the password (PIN) is entered incorrectly three times, SuisseID is blocked permanently for the signing function for legal reasons. If you still want to sign, you have to purchase a new SuisseID.

I have changed job. May I continue to use my SuisseID Business?

Misleading use of a qualified signature certificate is a punishable offence. Incorrectly indicating organisation affiliation in signatures may be construed as misleading. Your SuisseID is personal and you could continue to use it for private purposes with restrictions. For your own protection we recommend that you immediately block/revoke it however. The organisation entered in the certificate also has the right without your consent to block/revoke your SuisseID at any time. We recommend that companies and organisations immediately block/revoke SuisseIDs of former employees or members.

Why can I not unblock the qualified signature certificate?

The Swiss Federal Act on Electronic Signatures (ZertES) does not allow the password (PIN) to be reset for a qualified signature certificate. But the SuisseIDs are equipped with a PUK which enables the authentication certificate to be reset.

My SuisseID will expire. What can I do?

You will be informed by e-mail 30 and 10 days before your SuisseID expires that you can extend the period of validity for 3 years. To initiate the extension, log in with your connected SuisseID and follow the instructions. If your SuisseID has already expired, you can no longer extend it and have to purchase a new SuisseID.

My SuisseID has expired. What do I need to do?

If your SuisseID has already expired, by rights you can unfortunately no longer extend this. However, you can purchase a new SuisseID at any time.

SuisseID is a registered trademark of SwissSign AG.