SuisseID Digital passport and signature

Steps to your SuisseID

This can happen if Firefox Thunderbird was not installed until after the SuisseID Assistant. Uninstall the SuisseID Assistant and reinstall it. The SuisseID Assistant will carry out the corresponding configuration only if Firefox Thunderbird is already installed.

In some cases it can occur that the driver used for the chip card of Windows is not correct or a wrong version was installed. Carry out the following steps to rectify the problem:

Start the Device Manager via the menu «Computer/Control Panel/System» and «Security/System». Look for the device «Smart Card Reader» and click on it once to display the menu underneath it. Then with the right mouse button click on this submenu. Select «Properties» and then the tab «Driver». Follow the next steps depending on success, from automatic installation up to manual installation.

1. Automatic installation: Click on the button «Update driver». Windows searches for the suitable driver and installs the latest version automatically. This can take several minutes. We recommend not aborting the process. As soon as the installation is complete, remove SuisseID from the computer and reinsert it. Open the SuisseID Assistant. Your SuisseID should now be detected. If this is not the case, go to step 2.

2. Install previous version: Click on the button «Roll Back Driver» if this is available (otherwise go directly to step 3).The previous driver is installed. As soon as the installation is complete, remove SuisseID from the computer and reinsert it. Open the SuisseID Assistant. Your SuisseID should now be detected. If this is not the case, repeat this step. You can repeat this step until the button «Roll Back Driver» is no longer available.

3. Manual installation: Click on «Uninstall». Select the checkbox «Delete driver software» and then «OK». Now download the suitable driver directly from the manufacturer. Under «Downloads» you will find the software which you can now save on your computer. Install this driver by starting the program «Setup.exe». As soon as the installation is complete, remove SuisseID from the computer and reinsert it. Open the SuisseID Assistant. Your SuisseID should now be detected.

SuisseID is a registered trademark of SwissSign AG.